How to Rent With Us
Looking for a place that feels like home and actually works? We specialise in well-managed, high-standard HMOs across South West London—meaning responsive support, respectful housemates, and no faff. Shared living done properly.
STEP 1
Viewing
You will always be able to view in person. However, we can view virtually with you if you are currently not in London. We will explain to you the next steps and you will be able to secure your next home by paying a small holding payment.
Pay a holding fee
STEP 2
Submit your application form for references
We will send you an online form to complete straight away and we typically get these finalised within 72 hours .
STEP 3
Sign Tenancy
Within 14 days but ideally much sooner you will sign a tenancy agreement and receive a how to rent guide, gas certificate, EICR, EPC for your new home so you know you are moving into a safe and compliant home.
STEP 4
Pay Rent and Deposit
You pay your deposit or deposit replacement insurance and rent prior to move in
STEP 5
Move in & Inventory
Our team will prepare your room and carry out an inventory upon ‘check in’. Shortly after you move in, you will receive a copy of the report, also your deposit protection information if you opted for a registered deposit .
STEP 6
During Your Stay
You are responsible for paying the rent (utility bills dependant upon contract) and report all repairs through Arthur. You also have a dedicated property manager to support you during your time with us.
STEP 7
Stick or Twist
We will contact you before the end of tenancy to discuss renewal and a decision whether to stay or move needs to be made ideally by 6 weeks before your tenancy ends. After you move out, we will get in touch within 10 days about a deposit return to confirm your successful hand back and departure !
How it works in detail
Whilst most new tenancies are straightforward to set up, usually taking around a week, there are some legal processes that we have to follow.
We have broken it down into 5 simple steps for you. Here’s how it all works in detail and some information you should be aware of.
To reserve a property, you must pay a non-refundable holding deposit of £150. (see terms and conditions here).
Once we have received your holding deposit, we will take the property off the market and cancel any other viewings reserving the property for you.
Properties are reserved on a first come, first served basis, subject to a successful application.
If your referencing (Step 2) is successful, your holding deposit will be deducted from your initial sum of rent payable before you start your tenancy (Step 3).
Once we have received your holding deposit, we will take the property off the market and cancel any other viewings reserving the property for you.
Properties are reserved on a first come, first served basis, subject to a successful application.
If your referencing (Step 2) is successful, your holding deposit will be deducted from your initial sum of rent payable before you start your tenancy (Step 3).
This is usually the longest part of the process taking around 3 working days, but it can be completed quicker depending on how quickly you provide the required information.
We use an independent referencing company called Canopy and we will send you a link via email to set up and complete your Rent Passport.
You must meet the tenant referencing criteria to be accepted for a tenancy. The basic criteria is:
Have no active CCJ’s or IVA’s
Proof of income at least 30x the monthly rent
Provide a positive employers reference, and landlord reference where applicable
Prove your right to rent in the UK
If you do not meet the above criteria, we may ask for a guarantor (if we have not asked for one already) who must meet the guarantor referencing criteria.
Upon your referencing being successful, we will send you a digital tenancy agreement for your review and e sign.
Your rent will be prorated to the end of the current or following month (depending on the day you move) so your ongoing monthly rent is paid on the first day of each month.
Your rent will be prorated to the end of the current or following month (depending on the day you move) so your ongoing monthly rent is paid on the first day of each month.
We provide two deposit options on most properties:
- A lodged cash deposit of 5 weeks worth of rent that will be legally protected by the DPS (deposit protection scheme)
- Alternatively Reposit is an alternative to cash deposits, allowing you to pay a small fee instead of a tenancy deposit. Save money for the things that matter the most. Here is what reposit have to say.
On your move in date, we will meet you at the property to run through the Inventory, make sure you know where things are and how they work and of course hand you the keys to your home!
YOU CAN THEN COME AND GO AS PLEASE AND START ENJOYING YOUR NEW HOME!
Award Winning Service
We recently won Best HMO Agency Nationwide.
We’re fully committed to delivering amazing experiences for every tenant. And now we’ve got the badge to prove we deliver.
Tenant Deposits
Traditionally, tenants are asked to pay a lump-sum cash deposit up to 5 weeks worth of rent. The problem with that is, not only is it a lot of money, but if you’re currently renting, you won’t get your deposit back until you move out (sometimes week or more after) meaning you always need that extra lump-sum of cash available to put down on your next home – just for a deposit!
We offer two deposit options on most properties; a traditional cash deposit or the use of a deposit replacement scheme meaning that you don’t need to pay a cash deposit at all.
Tenant Perks & Services
We provide our customers with access to Urbanshare Rewards.
From here you can regularly save on essentials like groceries or save big on items like electronics and holidays.
Keep an eye out for prize draws… you could win a month’s rent!
